Privacy Policy

We only collect what you type into a form on this site, plus what the site needs to keep you signed in.

• Trade account applications. Your business’s legal name, ABN or NZBN, practice name and type, number of locations, website and social media page, practice and delivery addresses, any other locations, and the name, role, business email and phone number of the primary contact and, if different, the accounts contact. We also record the boxes you tick: that you are authorised to apply, that you agree to our Wholesale Terms & Conditions, that you have read this policy, and whether you want marketing updates.
• Your trade account. Once approved, the orders, return requests (RAN), warranty, replacement and parts requests you place, and the delivery and contact details on them. Your password is stored only in a one-way scrambled (hashed) form — nobody at AC1 can read it.
• Enquiries. When you use the contact, careers or collaborate forms: your name, email, phone number, country and state, and whatever you write in the message. Depending on the form this can include a practice or brand name, the practice that referred you, or your work experience.

We do not ask for payment card details on this site, and we do not use advertising or analytics trackers.

• To review your application and decide whether to open a trade account.
• To run your account: show wholesale pricing, take and deliver orders, handle returns, warranty and parts requests, and invoice you.
• To answer your enquiry.
• To email you about your application, account, orders and returns.
• To send you news about collections and trade promotions — only if you ticked the box. Marketing consent is never a condition of a trade account, and you can ask us to stop at any time.

Your information is seen by the AC1 team who run accounts, sales and customer service. We do not sell it or share it with other businesses for their marketing.

We use a small number of service providers to run the site. They handle your information only to provide their service to us:

• Vercel — hosts the website.
• Neon — hosts the database where applications, accounts, orders and enquiries are kept.
• Resend — sends the emails this site sends to you and to our team.

Applications, accounts, orders and enquiries are stored in Sydney, Australia, and the servers that handle the forms on this site run there too. The emails this site sends — including the ones that pass what you wrote in a form on to our team — go through Resend’s service in Tokyo, Japan. Vercel, Neon and Resend are companies based in the United States.

The Find a Stockist map shows the name, address and contact details of practices that stock our brands — business information about the practice, not about a person. The map’s background is loaded from OpenFreeMap, which receives your browser’s IP address in order to send it.

This site sets only the cookies it needs to work:

• a sign-in cookie that keeps a trade account signed in;
• a small marker that tells the page header you are signed in;
• a cookie that remembers whether you are browsing the Australian or New Zealand site.

None of them is used for advertising or to track you on other websites.

We keep trade account and order records for as long as your account is open and afterwards for as long as we need them for tax, accounting and warranty purposes. We keep enquiries for as long as we need to deal with them. If you ask us to delete information we no longer need, we will.

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email sales@asiacontacts1.com from the address we have on file and tell us what you would like. We may need to confirm who you are first, and we may need to keep some records — for example invoices — where the law requires it; if so we will tell you.

The site is served over an encrypted connection, access to account data is limited to the account itself and to the AC1 team, and passwords are stored hashed. No website is perfectly secure; if something goes wrong that affects your information, we will tell you.

Email sales@asiacontacts1.com with any question or complaint about how we handle your information, and we will reply. If you are not satisfied with our reply, you can contact the Office of the Australian Information Commissioner or, in New Zealand, the Office of the Privacy Commissioner.

We may update this policy when the site changes. The date at the top says when it last did.