Terms & Conditions
[ORDERS]
All orders delivered are in perfect conditions unless otherwise reported within seven (7) business days of receipt of goods via email to accounts@asiacontacts1.com if not it would be deem delivered in perfect conditions.
If there is any discrepancy with the quantity, items and etc, please report within three (3) business day of receipt of goods via email to accounts@asiacontacts1.com if not it would be deem delivered in perfect conditions.
[APROVAL]
For Approval, a delivery charge applies and all merchandise has to be returned within (14) fourteen days of receipt of goods, if not it would be automatically considered invoiced. All returned merchandized should be sent back exactly in the original state & packaging which was delivered.
[PARTS]
If new parts: screws, nuts, washers, nose pad, and temple tips limited quantities are free, trims/end-pieces invoice 25%, a pair of temples and frame front invoice 50% and a delivery fee applies.
If used parts: Invoice with 100% discount and a delivery fee applies.
If we don’t have the parts: we will invoice 100% and delivery fee applies. Upon receiving defective parts, within 14 days, we will credit the Note 50% or 75% depending of the cost of part.
[ROTATION]
The rotation policy applies & is subject to approval and must be within (1) one year from the date of invoice. All returned merchandized for rotation must be sent back exactly in the original state and packaging which was delivered. If not a service charge of AUD10 applies to each product rotated.
[DEFECTIVES]
All merchandise delivered is in perfect condition unless otherwise reported. Any defective merchandise must be communicated in writing via email and returned within (7) seven days of receipt of goods if not it would be deem delivered in perfect conditions.
[WARRANTY]
A warranty claim must come with a patient’s proof of purchase or receipt. Your warranty policy is valid for 24 months from the invoice date or within 12 months of the patient’s purchase date, whichever comes first. When receiving defective goods, we will assess whether the issue is due to a manufacturing defect or negligence. If a warranty claim is made, a credit note may be issued in full, partial, or none at all, depending on the outcome of the assessment. If a warranty claim is made outside of 24 months, the product may be deemed discontinued, and limited warranty at 50% Credit may be applied or replaced or none at the brand’s discretion. If the claim is processed as an order rather than a warranty, there will be a credit note of AUD10 applies for the casing delivered with this claim.
[PROMOTION]
No rotation or limited warranty applies to all merchandise sold under promotion, clearance, best buys and last piece.
[RETURN CHANGE OF MIND]
The returns policy for change of mind allows for a cooling-off period of 3 days from the date of receipt of the goods. If you wish to return the goods, you must notify us in writing via email and return the items within 7 days of receiving them. It is important to note that if you choose to accept the delivery of the goods during the cooling-off period, you will automatically forfeit your right to return them. If you do wish to return the goods due to a change of mind, we will apply an administrative fee of 10% of the invoice amount, as well as delivery fees for any paperwork, packaging charges, and the time taken for off-take and restock. Please ensure that the goods are returned in their original packaging and condition. We hope this policy is clear and fair, and we appreciate your understanding of the administrative and restocking costs associated with returns due to change of mind.
[PAYMENT]
Upon receiving this email/invoice, you have agreed to pay for all purchases according to the terms of the creditor. Payment within invoice due date. No statement would be issued unless requested.
Payment:
Credit Card, eftpos surcharge of 1.2% applies call Agnes 0450024672
or
Stripe, online surcharge of 1.5% applies
or
Bank Deposit to
Account Name: Asia Contacts 1 Pty Ltd
BSB: 063 254
Account Number: 1082 5668
Reference: Your Optical Shop Name & Invoice Number
A creditor may be charged at the rate of 1.5% per month from the due date until paid on any amount that becomes past due and delinquent. Upon receiving this email/invoice, you have agreed to pay for all purchases according to the terms of the creditor. In the event Asia Contacts 1 Pty Ltd needs to engage the services of a mercantile agent, debt collector or solicitor for collection of outstanding sums, the client will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.