Terms & Conditions

[ORDERS]

All orders are considered to have been delivered in perfect condition, including any discrepancies in the quantity or items delivered, unless a report stating otherwise is received within three (3) business days from the date of receipt. To report any discrepancies, please send an email to accounts@asiacontacts1.com. If no discrepancy report is received via email within this period, the delivered goods will be deemed to be in perfect condition.

[LOOSE – ORDERS]

All Loose Orders would be delivered with a case if provided by the brand. If a claim is ordered as a Loose Order rather than a Warranty replacement, there will be a credit note applied less AUD10 for the case delivered with this claim (refer to the warranty section).

[RX – ORDERS]

RX – Order from overseas factories is subjected to the following conditions: No rotation, no changes of mind, and no returns. Additional shipping charges may apply. As this order is considered customized specifically for you, these terms are non-negotiable. Delivery lead time is 4-6 weeks.

[APROVAL]

A delivery charge will be applied to all orders. Merchandise must be returned within fourteen (14) days of receipt. If not returned within this period, items will be automatically considered as invoiced. All returned merchandise must be sent back in the exact original condition and packaging in which it was delivered.

[PARTS]

Parts Order (delivery charges apply) or Parts Order for Warranty (delivery charges will be applied, but a credit note will be issued upon receipt of the defective part, as detailed in the Warranty Section)

If we have the parts in stock: limited screws, nuts, nose pads, and temple tips are available for free. Trims/end pieces are invoiced at 25% of the cost, while temples and frame fronts are invoiced at 50% of the cost. A delivery fee will be applied.

If we don’t have the parts in stock: we will deliver a new pair and invoice the full amount, including the delivery fee. Upon receiving the defective parts within 14 days, we will issue a credit for 50% or 75% of the part cost, depending on the cost of the part.

[ROTATION]

The rotation policy is in effect and subject to approval. All rotation requests must be made within one year from the date of the invoice. An approval email confirmation for rotation must be obtained before items can be returned unless they are collected by our sales representative. All merchandise returned for rotation must be in its original state and packaging as delivered. If not, a service charge of AUD 10 will apply to each rotated product. Do not return any case with rotation.

[DEFECTIVES]

All merchandise delivered is in perfect condition unless otherwise reported. Any defective merchandise must be communicated in writing via email and returned within (3) three days of receipt of goods.

[WARRANTY]

Your warranty policy is valid for 18 months from the invoice date or within 12 months of the patient’s purchase date, whichever comes first. When receiving defective goods, we will assess whether the issue is due to a manufacturing defect or negligence.

If a warranty claim is made, a credit note may be issued in full, partial, or none at all, depending on the outcome of the assessment.
If a warranty claim is made outside of 24 months, the product may be deemed discontinued, and a limited warranty at 50% Credit may be applied or replaced or none at the brand’s discretion.
If the claim is processed as a Loose Order rather than a Warranty replacement, there will be a credit note applied less AUD10 for the case delivered with this claim.

If a specific model is not available in stock for warranty purposes, management reserves the right to repair any metal or plastic frames covered under the original warranty. Any repairs conducted under these conditions will be accompanied by an additional three-month unconditional warranty. Please refer to the repair section.

[REPAIR]
If a specific model is not available in stock for warranty purposes, management reserves the right to repair any metal or plastic frames covered under the original warranty. Repairs conducted under these conditions will be accompanied by an additional three-month unconditional warranty.

Please send the defective frames without lenses (unless otherwise specified) to Frame Care, 9/261 McCormack St, Manunda QLD 4870. The telephone number is 07-40324141. Do include our Authorization Repair Number AC1-REPAIR(Number) ie AC1-REPAIR2283 and customer Proof of Purchase Date.

Before starting any repairs, all frames and lenses are photocopied and marked to identify any existing chips, cracks, scratches, peeling, crazing, etc. This copy is then electronically scanned and filed when the job is packed, for future reference.

[EXCEPTIONS]

MORA eyewear is covered by a limited warranty for one year only and does not include features such as rotation, approval, or spare parts.

SPECTAFUL are considered RX – Order from overseas factories is subjected to the following conditions: No rotation, no changes of mind, and no returns. Additional shipping charges may apply. As this order is considered customized specifically for you, these terms are non-negotiable. Delivery lead time is 4-6 weeks.

[PROMOTION]

No rotation or limited warranty applies to all merchandise sold as promotions, clearance, best buys, or last pieces.

[RETURN CHANGE OF MIND]

Our return policy allows for a three-day cooling-off period from the date of receipt of the goods. If you wish to return the items, you must notify us in writing via email within this three-day period and return the goods within seven days of receiving them. Please note that accepting the delivery of the goods during the cooling-off period automatically forfeits your right to return them.

If you choose to return the goods due to a change of mind, an administrative fee of 10% of the invoice amount will be applied. You will also be responsible for any delivery fees, paperwork, packaging charges, and the time taken for off-take and restock.

Ensure the goods are returned in their original packaging and condition. This policy is designed to be clear and fair, and we appreciate your understanding of the administrative and restocking costs associated with change-of-mind returns.

[PAYMENT]

Payment:
Credit Card, eftpos surcharge of 1.2% applies call Agnes 0450024672
or
Stripe, online surcharge of 1.5% applies
or
Bank Deposit to
Account Name: Asia Contacts 1 Pty Ltd
BSB: 063 254
Account Number: 1082 5668
Reference: Optical Shop & Invoice Number

Terms and conditions https://asiacontacts1.com/terms-conditions/
Upon receipt of this invoice, you agree to remit payment for all purchases in accordance with the terms of the creditor. Payment is due within the specified timeframe listed on the invoice. No statement will be issued unless expressly requested. Any unpaid balance past the due date will incur a 1.5% monthly interest charge to the outstanding balance. You agree to adhere to these payment terms. In the event of non-payment, you will be held responsible for all costs associated with collecting the debt. This includes, but is not limited to, collection agency fees and legal fees.