A Return Authorization Number (RAN) is required for all returns. Please complete the return form using your assigned RAN. Once submitted successfully, you will receive an email with the detailed return instructions and return address. PLEASE print this email and include it in your return parcel to ensure faster processing.
For more details, please refer to our [Terms and Conditions].
ROTATION POLICY
The rotation policy is in effect and subject to approval. All rotation requests must be submitted within one (1) year from the invoice date, and an approved Return Authorization Number (RAN) must be obtained before returning any items for rotation.
All merchandise returned must be in its original condition and packaging as delivered. A service fee of AUD 10 will apply to each rotated item if:
- Original packaging with barcode is missing
- Frames are not cleaned
- Demo lenses have written prices
- Stickers remain on the temples
- Frames are misaligned
- Nose pads are stained
Please do not return any cases with rotation items. Our rotation policy follows a 3-to-1 ratio for the same brand. If any defects are found, Asia Contacts 1 Pty Ltd reserves the right to reject the rotation.
By agreeing to this policy, you acknowledge that some products may not arrive in flawless condition. Minor cosmetic marks or slight imperfections can occasionally occur due to handling by other Eye Care Professionals (ECPs). These do not affect the functionality or overall usability of the frame and are typically not noticeable to the patient.
